Avik Choudhuri

Chief Growth Officer Avik Choudhuri, as the Chief Growth Officer at Probe CX, brings over 16 years of experience in the contact centre industry to drive business growth for clients through the use of cutting-edge technology. Avik has earned a reputation for developing high-performing teams that operate across multiple geographies and, most importantly, help their clients build more profitable businesses.

The power of repeat customers in an uncertain world

17 Sep 2023

Discover why more businesses are focusing on the customers they already know.

What are PDD and SDD In RPA?

20 Apr 2023

Do you know what PDDs and SDDs are in RPA? Here’s the difference between the two, as well as how they develop an automated process.

What is closed-loop customer experience management?

08 Mar 2023

It is one thing to receive feedback. It is another to use it to inspire positive change. Discover the power of closing the loop.

Types of intelligent agent

12 Jan 2023

Learn about the different types of AI agents, each with it's own specialised purpose, and how they can help to grow your business.

10 ways chatbots can improve customer service with AI

11 Jan 2023

With the chatbot revolution gathering momentum, this handy guide will show you how the technology can improve the service experience for your customers.

How to automate repetitive manual activities

22 Nov 2022

Discover how repetitive manual activities impact the productivity of an organisation and how automation can improve these efficiencies.

Six reasons to embrace digital transformation in healthcare

21 Jul 2022

The digital transformation of healthcare started before COVID-19, the impact of the pandemic means adopting new technologies is more important than ever

Five reasons to embrace low-code automation

23 Jun 2022

A simpler approach to software development is allowing the masses to develop and deploy applications faster and without need for traditional coding.

How chatbots reduce abandoned cart rates

16 Jun 2022

Abandoned carts represent a missed opportunity for eCommerce retailers but fortunately, help is at hand in the form of chatbots that are converting walk-outs into sales.

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