Avik Choudhuri

How To Get Started With RPA

Once the stuff of fantasy, RPA sees software robots complete repetitive and time-consuming...

What is an Intelligent Virtual Agent

You are sifting through a pile of job applications when one catches your eye. The first thing...

The Ultimate List of Digital Transformation Statistics

With improved technology and modern tools making the world smaller than ever, there has never...

Telcos, Customer Care and Adapting to a COVID Environment

As dominant players in a multi-billion-dollar industry, the big guns of the telecommunications...

Digital Innovation and the Power of Analytics

Digital innovation is absolutely critical for any business hoping to succeed in the 21st century...

Creating an optimal customer experience in the retail sector

Over the past few months, as businesses have adapted to the enormous impacts of the COVID-19...