Avik Choudhuri

Telcos, Customer Care and Adapting to a COVID Environment

As dominant players in a multi-billion-dollar industry, the big guns of the telecommunications...

Digital Innovation and the Power of Analytics

Digital innovation is absolutely critical for any business hoping to succeed in the 21st century...

Creating an optimal customer experience in the retail sector

Over the past few months, as businesses have adapted to the enormous impacts of the COVID-19...