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Discover the latest insights, information and trends in blogs created by customer experience experts and professionals here.

Surviving the Great Resignation

Derek Thompson wrote in his article for The Atlantic: “this economy must feel like leaping from the...

8 Key Digital Transformation Trends for 2022

This is especially so in recent times when the conversation has turned to digital transformation,...

Speech recognition technology in healthcare

That is also the case across countless industries, with voice recognition technology having proven...

What is Hyperautomation?

In the words of Gartner research vice-president Fabrizio Biscotti: “Hyperautomation has shifted...

8 Steps to a Successful Digital Transformation Roadmap

Amid those thousands of words though, a quote from one man stands out from the crowd. As a...

What is Customer Experience Management?

However, it is a customer retention study Prof Sasser conducted with global management consulting...

RPA in Finance and Accounting - a Digital Transformation

It is little wonder finance and accounting executives are embracing RPA. While the tools can...

8 RPA trends to watch in 2022

For students of technology and workplace practices though, it is the universal embrace of Robotic...

How Customer Experience is Driving Digital Transformation

Well, haven’t times changed? Research shows customer experience (CX) has now supplanted price and...