The Great Reshuffle explained
David is now paid far less than what he earned back in London, having now moved to northern...
Discover the latest insights, information and trends in blogs created by customer experience experts.
5 August 2022
David is now paid far less than what he earned back in London, having now moved to northern England, but has found the right balance between his work..
Read more29 July 2022
More than two years since COVID-19 forced many businesses to rethink their strategies for outsourcing customer service, it is time to consider what happens next for the workplace resourcing market.
21 July 2022
The digital transformation of healthcare started before COVID-19, the impact of the pandemic means adopting new technologies is more important than ever
15 July 2022
An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.
8 July 2022
Discover what customer experience is, why it is important and the tips to create an effective strategy that generates positive CX momentum in your business
1 July 2022
Interested in outsourcing to the Philippines? Check out Probe CX’s top reasons why in this blog here.
23 June 2022
A simpler approach to software development is allowing the masses to develop and deploy applications faster and without need for traditional coding.
16 June 2022
Abandoned carts represent a missed opportunity for eCommerce retailers but fortunately, help is at hand in the form of chatbots that are converting walk-outs into sales.
13 June 2022
What is the value of a positive candidate experience? Find out how you can boost yours in 7 simple steps.
2 June 2022
Everything you need to do about The Great Re-Evaluation and what impact it is having on organisations around the world.
26 May 2022
Discover how ‘The Great Resignation’ is taking the workforce by storm and the ways your organization can survive it in this blog here.
19 May 2022
Predicting the next wave of industry developments can be tricky - these 8 digital transformation trends are set to stand the test of time in 2022.
12 May 2022
The healthcare sector is rushing to embrace speech recognition technology and with good reason. Discover what it is, how it is used and why it works.
5 May 2022
The hyperautomation revolution has begun but it’s certainly not too late to learn what it is, why it works and what tools to embrace.
28 April 2022
Digital transformation is not a destination, it is a journey - there is no better way for a business to ensure success than arming itself with a roadmap...
21 April 2022
Knowing how customers feel about a business is crucial, which is why smart organisations are committing more resources to develop quality CEM strategies.
14 April 2022
The finance and accounting sector is burdened by repetitive and time-consuming tasks, which is why robotic process automation is ideal...
7 April 2022
As Robotic Process Automation enters the next phase and executives demand returns on their digital investment, here are eight trends to watch for in 2022.
31 March 2022
Delivering improved CX is at the heart of the digital transformation sweeping the business world and it all starts with an all-encompassing strategy...
17 March 2022
Technology is increasingly playing a role in the CX. Discover how companies use digital tools to inspire customers, increase loyalty and drive growth.
7 March 2022
A shortcut to failure is failing to invest in an RPA implementation strategy; automation is a game-changer for modern businesses, explore our how-to guide.
3 March 2022
Struggling to get your head around chatbots, Conversational AI and what sets them apart? This guide has the knowledge you need to make the right decision.
25 February 2022
Conversational AI is improving customer experience for consumers and businesses alike - but how does it actually work?
18 February 2022
With global supply chains under unprecedented pressure, robotic process automation is helping managers boost efficiencies and slash costs without needing to invest in major infrastructure or recruit more staff.
10 February 2022
Human resource and recruitment teams may have been late to the automation party, but they are sure making up for lost time in embracing the power of RPA.
4 February 2022
Need proof of the power of chatbots? This in-depth list of statistics will reinforce why it has never been more important to invest in this technology.
27 January 2022
Chatbots are changing the way companies handle tasks such as customer service but how do you ensure you are developing quality workflows to guide the conversation?
20 January 2022
With innovative accounting and finance leaders desperate to keep their competitive edge, automated invoice and receipt processing is the tech solution they have been waiting for.
12 January 2022
Learn about the different types of intelligent agents in AI, each with its own specialisations, and how they can help to grow your business.
5 January 2022
Intelligent agents are one example of how AI is changing the way businesses work. Learn about intelligent agents and what they can do for your business.
16 December 2021
Chatbots have been around for decades but the introduction of AI means companies yet to embrace the technology risk being left behind.
8 December 2021
It is one thing to receive feedback. It is another to use it to inspire positive change. Discover the power of closing the loop.
1 December 2021
With the chatbot revolution gathering momentum, this handy guide will show you how the technology can improve the service experience for your customers.
24 November 2021
Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...
17 November 2021
Businesses are embracing a concept that is supercharging the art of customer service – hyper personalisation…
10 November 2021
We explain how you can create a quality business case and convince your leadership team that it's time to invest in RPA technology. Read more.
3 November 2021
We take a look at five examples of how Robotic Process Automation (RPA) is being used to automate contact centre tasks. Find out more.
27 October 2021
There are multiple steps involved in deploying RPA. Read our overview of each step and how to prepare your business for this powerful new technology here.
20 October 2021
Do you know what PDDs and SDDs are in RPA? Here’s the difference between the two, as well as how they develop an automated process.
13 October 2021
Discover the differences between cognitive automation and robotic process automation, to help you choose which is right for your business.
8 October 2021
Find out how you can prioritise your process automation projects in order to deliver value, reduce operational costs and improve productivity.
8 September 2021
Delivering a positive customer experience is a key goal for all businesses, and today, it has become an industry of its own. Find out more in this blog.
7 September 2021
RPA can create growth opportunities and reduce operational costs but it is not a 'one size fits all' concept. Learn more in this blog here.
7 September 2021
Quantifying the customer experience is critical to CX. This is where NPS comes in to help predict customer behaviour. Read more in this blog.
6 September 2021
IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.
10 August 2021
Read our list of customer service (CX) statistics currently dominating across different industries.
7 July 2021
Partnerships are crucial to customer experince, and to deliver what buyers want or need to take their businesses to the next level.
9 June 2021
The ultimate guide to automation and how it’s evolved in the BPO industry. Download and read your copy here.
7 June 2021
Read how the COVID-19 global pandemic turned the entire process of purchasing experience upside-down and in the process forced an evolution of PX.
26 May 2021
Learn about the different types of intelligent agents in AI, each with its own specialisations, and how they can help to grow your business.
12 May 2021
The ultimate list of Digital transformation statistics for businesses operating in a post-Covid market.
28 April 2021
Field services has evolved to provide vital support to banks, telcos and energy providers when tackling non-paying customers. Discover how in this blog.
15 April 2021
This blog provides insight into any COVID-inspired changes to businesses in the CXM market which were likely to sustain long-term once the crisis ends.
9 March 2021
Digital innovation is critical for any business hoping to succeed in the 21st century and a key part of that is making it as easy as possible for customers to access information.
3 March 2021
Digital innovation is critical for any business hoping to succeed in the 21st century and a key part of that is making it as easy as possible for customers to access information.
25 February 2021
Following the Contact Centre Week interview, Probe CX's CEO Andrew Hume discusses the work-from-home mobilisation of its global organisation and what it means for the future of work.
26 January 2021
This blog explores the challenges faced by Australian telcos during COVID-19 and strategies they are implementing to meet those challenges head-on.
20 January 2021
Digital innovation is critical for any business hoping to succeed in the 21st century and a key part of that is making it as easy as possible for customers to access information.
10 December 2020
This blog explores opportunities for businesses to provide customers with the best in customer experience to meet the challenges brought on by COVID-19.
24 November 2020
This blog explores opportunities for businesses to provide customers with the best in customer experience to meet the challenges brought on by COVID-19.
8 July 2020
A good mantra for business processes is standardise -> optimise -> automate -> eliminate.
17 December 2019
How can we make sure that your customer experience (CX) is hitting the mark? This blog takes a deep dive into the importance of CX.
2 September 2019
Companies are pushing for new and innovative technologies that pave the way for better customer experience and business success.
David is now paid far less than what he earned back in London, having now moved to northern...
Those sacrifices extended to customer service expectations as organisations grappled with the...
From patient flow and surgery scheduling to staffing and supply chain management, hospitals are...
Outsourcing is a business strategy that involves hiring team member(s) outside...
In this blog, we explore what customer experience is, why it is important and the tips to create an...
For some, the solution comes in the form of outsourcing. This involves hiring quality employees in...
That said, the past decade has seen a growing push for a simpler way of programming and a business...
Now imagine seven of those customers walk away. That’s right – with no warning, they simply turn...
Just as in real estate when they say it’s a ‘sellers’ or ‘buyers’ market, in the recruitment world,...
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