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8 Principles of Customer Experience

Given CX is defined as the impression customers have of a brand based on every aspect of their...

What is Hyper Personalisation?

The internet age has now created the ability for businesses to take the personal touch to the...

How to Create a Quality Business Case for RPA

Amid that rush, however, it is essential that leaders take a moment to remind themselves of one...

Five Examples of RPA in Contact Centres

That much is evident by the fact almost half of contact centre now use RPA, while a Deloitte...

RPA Lifecycle – The Ultimate Guide for Turning Automation Dreams into Reality

Amid the rush to automate, countless businesses in the infancy of their RPA journey are no doubt...

What Are PDD and SDD In RPA?

Befitting an emerging technology though, newcomers to automation will likely find their heads...

RPA vs Cognitive Automation

That’s right – it’s not as simple as just signing up. Further choices need to be made, one of...

How to Prioritise Processes to Automate

Fortunately, the unconverted are few and far between. As highlighted in a 2020 global survey by...

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....