Blog

RPA vs Cognitive Automation

That’s right – it’s not as simple as just signing up. Further choices need to be made, one of...

How to Prioritise Processes to Automate

Fortunately, the unconverted are few and far between. As highlighted in a 2020 global survey by...

Best Customer Experience Metrics and KPIs

Research has shown CX has overtaken both as the key to not only attracting but keeping business....

How To Get Started With RPA

Once the stuff of fantasy, RPA sees software robots complete repetitive and time-consuming...

Transactional vs Relationship NPS

Yes indeed - happy customers are good for business.

What is an Intelligent Virtual Agent

You are sifting through a pile of job applications when one catches your eye. The first thing...

The Ultimate list of Customer Service Statistics

With that in mind, companies are investing in CX like never before. When CRM provider...

The Growing Need for Partnerships

When it comes to strategic partnerships, I firmly believe that 1 + 1 can now equal 3. Let me...

Automation - Trying to Get it Right

RPA/cognitive automation is widely used in BPOs and forms the basis for efficiency gains that...