Blog

Mitigating Collections Risk with Data and Behavioural Insights

When the sun rose in 2020, no one could have predicted what the world would look like almost a...

How Probe navigated the COVID work-from-home conundrum… and what it could mean for the future workplace

Given the impact it has had on our lives, it can be easy to forget the COVID pandemic was barely...

Telcos, Customer Care and Adapting to a COVID Environment

As dominant players in a multi-billion-dollar industry, the big guns of the telecommunications...

Digital Innovation and the Power of Analytics

Digital innovation is absolutely critical for any business hoping to succeed in the 21st century...

Managing Collections in a COVID Environment

One of the great challenges in the collections industry is getting the balance right. The...

Creating an optimal customer experience in the retail sector

Over the past few months, as businesses have adapted to the enormous impacts of the COVID-19...

The Unfortunate Use Case for RPA

My mantra for business processes is this: Standardise -> Optimise -> Automate -> Eliminate (if...

Growing your business with CX

How can we make sure that your customer experience (CX) is hitting the mark?

We’ve taken a deep...

The future of CX

If you’re scratching your head, confused not only about when this transition happened but...