Automation - Trying to Get it Right
RPA/cognitive automation is widely used in BPOs and forms the basis for efficiency gains that...
Blog
Purchasing Experience in the post-COVID world
Having spent almost three decades in sales, I believe it is time to also start discussing what I...
Australia has a lot to learn from the World's best - it's all about the 'un-happy path'
Well, I’m here to tell those businesses that believe in such theories to think again.
The Ultimate List of Digital Transformation Statistics
With improved technology and modern tools making the world smaller than ever, there has never...
The Benefits of Field Services during the COVID-19 Pandemic
When the enormity of the COVID-19 pandemic started to hit home a year ago, it didn’t take banks...
Fostering sustainable outsourcing demand in a COVID environment
Befitting an event of its scale and complexity, the onset of the pandemic forced businesses to...
Ease of Payment and the Role of Technology
There has never been a time in human history when it has been easier to pay a bill. Where once...
Mitigating Collections Risk with Data and Behavioural Insights
When the sun rose in 2020, no one could have predicted what the world would look like almost a...
How Probe navigated the COVID work-from-home conundrum… and what it could mean for the future workplace
Given the impact it has had on our lives, it can be easy to forget the COVID pandemic was barely...
